Effective: 3/15/2023
At Rebrand Counseling, we are committed to protecting your privacy and ensuring the confidentiality of your personal and health information. Our use and disclosure of this information is regulated by the federal law known as the Health Insurance Portability and Accountability Act (HIPAA) and the rules thereunder. We are required by law to maintain the privacy of your Protected Health Information which includes your individually identifiable health information about you transmitted or maintained by us regardless of form (oral, written or electron). We are also required to provide you with a notice of legal duties and privacy practices with respect to your protected health information and to notify you following any breach of your unsecured protected health information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to protect it. By visiting our website and using our services, you agree to the practices described in this policy.
We collect both personal and sensitive information to provide you with the best possible counseling services and maintain the information into our electronic health record. The types of information we collect include:
Personal Information: This includes your name, phone number, email address, and other contact details that you voluntarily provide when scheduling an appointment, registering for our services, or contacting us.
Health Information: As part of providing counseling services, we may collect information regarding your mental health, treatment history, and other sensitive health data.
Payment Information: We may collect payment details, including credit card or bank account information, for billing purposes.
Cookies and Usage Data: We may collect information about your use of our website, such as IP addresses, browser type, pages visited, and other technical data, through the use of cookies and other tracking technologies.
Provide Counseling Services: To schedule appointments, provide counseling, and deliver other services requested by you.
Communication: To send appointment reminders, billing information, and updates related to your care. This communication may include text messages, emails, and phone calls. We may also send information regarding changes to our services or policies.
Payment Processing: To process payments for services rendered, manage financial transactions, and bill for services.
Improve Our Services: To enhance your experience and improve the quality of our services through feedback, website analytics, and other information we gather.
Legal and Compliance: To comply with all applicable laws and regulations, including HIPAA, and to ensure our practice adheres to industry standards for privacy and confidentiality.
We take the privacy and security of your information seriously. We implement a range of administrative measures to protect your personal and health information, including:
Encryption: All sensitive health and payment information is encrypted using secure technology during transmission.
Access Control: Access to your personal and health information is restricted to authorized personnel only.
Training: Ongoing trainings regarding confidentiality and data protection best practices to safeguard your privacy.
We do not share your personal or health information with third parties, except in the following circumstances:
With Your Consent: We may share your information with other healthcare providers or entities only if you have provided written consent.
For Treatment, Payment, and Healthcare Operations: As necessary for your care, we may share your information with other professionals or entities involved in your treatment or care coordination.
Legal Compliance: We may disclose your information when required by law, court order, or other legal processes. This includes situations where we must report incidents to protect public health or safety.
Medical or Mental Health Emergency: In the event of a medical emergency, we may disclose necessary information to protect your health or safety.
As a client, you have certain rights regarding your personal and health information, including:
Access and Correction: You have the right to request a copy of the information we hold about you and you may request Amendments or update's. All requests should be in writing.
Correction: You can request corrections to any inaccuracies in the information we hold.
Withdrawal of Consent: You may withdraw consent for communications via text or email at any time by following the opt-out instructions in the messages or contacting us directly.
HIPAA Rights: You also have additional rights under HIPAA, including the right to request restrictions on the use of your health information.
By providing your phone number and opting in, you consent to receive appointment reminders, billing updates, and other service-related communications via text message from Rebrand Counseling. These messages may be automated.
Opt-Out: If you wish to stop receiving text messages, you can reply "STOP" to any message or contact us directly at 850-347-5127 to request removal from our messaging list.
No Sensitive Information via Text: For your privacy, please do not share sensitive health information through text messages. Text messages should be used for general communication only.
Rebrand Counseling may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates to this policy will be posted on this page or communicated to you through SMS, and the revised policy will take effect upon posting. Continued usage of SMS services after any changes indicate your acceptance of the new policy. We encourage you to review this policy periodically.
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